| 1. |
All tapes/CDs to be returned to the customer using ‘Special Delivery’ postal service. |
| 2. |
All postage will be charged to the customer. |
| 3. |
Personal delivery of tapes/CDs can be arranged if customer lives within the Cambridge area. [Please contact Sue Barnard or Sue Conrad to arrange a suitable date/time.] |
| 4. |
All work will be charged on a word count basis [see ‘Prices’]. |
| 5. |
All invoices must be paid within 30 days of the invoice date. A 5% surcharge will be added after this date. |
| 6. |
Customer will be responsible for any bank charges due to a cheque being refused. |
| 7. |
The Preliminary Enquiry form is NOT a firm booking. [The booking form and format form must be completed.] |
| 8. |
Work will only commence when confirmation [ie. Booking form and format requirements] are received. |
| 9. |
All our staff have signed Confidentiality Agreements. |
| 10. |
All data is removed from computers two weeks after the invoice has been issued. |
