|1.||Purchase Orders must be received before commencement of work.|
|2.||The Initial Enquiry Form is provisional [a booking form, quotation and format requirements, will be sent by email upon receipt of the Enquiry Form].|
|3.||Work will commence upon receipt of all relevant documents [the booking form and format details must be completed].|
|4.||For digital uploads: Your login ID and password will be emailed to you after documentation has been received.|
|5.||Digital recordings, charged per audio minute.
Analogue recordings, manuscripts, etc., charged on a word basis.
|6.||All invoices must be paid within 30 days of the invoice date.
A 5% surcharge will be added after this date.
|7.||Customer will be responsible for any bank charges due to a cheque being refused.|
|8.||All tapes/CDs/flash drives will be returned to the customer using ‘Special Delivery’ postal service. [Please contact Sue Barnard or Sue Conrad to arrange a suitable date/time.]|
|9.||All postage/delivery will be charged to the customer.|
|10.||Personal delivery of tapes/CDs/flash drives can be arranged if customer lives within the Cambridge area. [Please contact Sue Barnard or Sue Conrad to arrange a suitable date/time.]|
|11.||All our staff have signed Confidentiality Agreements.|
|12.||All digital/Word files will be removed from our computers fourteen days after completion, unless an alternative date is agreed.|