| 1. | Purchase Orders must be received before commencement of work. |
| 2. | The Initial Enquiry Form is provisional [a booking form, quotation and format requirements, will be sent by email upon receipt of the Enquiry Form]. |
| 3. | Work will commence upon receipt of all relevant documents [the booking form and format details must be completed]. |
| 4. | For digital uploads: Your login ID and password will be emailed to you after documentation has been received. |
| 5. | Digital recordings, charged per audio minute. Analogue recordings, manuscripts, etc., charged on a word basis. |
| 6. | All invoices must be paid within 30 days of the invoice date. A 5% surcharge will be added after this date. |
| 7. | Customer will be responsible for any bank charges due to a cheque being refused. |
| 8. | All tapes/CDs/flash drives will be returned to the customer using ‘Special Delivery’ postal service. [Please contact Sue Barnard or Sue Conrad to arrange a suitable date/time.] |
| 9. | All postage/delivery will be charged to the customer. |
| 10. | Personal delivery of tapes/CDs/flash drives can be arranged if customer lives within the Cambridge area. [Please contact Sue Barnard or Sue Conrad to arrange a suitable date/time.] |
| 11. | All our staff have signed Confidentiality Agreements. |
| 12. | All digital/Word files will be removed from our computers fourteen days after completion, unless an alternative date is agreed. |